Associate Director, Sales Training and Operational Effectiveness

Associate Director, Sales Training and Operational Effectiveness


The Associate Director of Sales Training and Operational Effectiveness will be an integral MACI leadership position within Commercial Operations. The position will be responsible for the design and execution of sales and leadership training for the MACI and Epicel teams, along with operational responsibilities for the commercial organization. The position will report directly to the MACI National Sales Director.


Core Responsibilities:

Sales Training Management

  • Work in close collaboration with Sales Managers, and Brand Leadership to identify sales training needs.
  • Develop resources internally and externally to enhance sales competencies.
  • Ensures application of adult learning theory and instructional design principles in the development of all sales training and leadership development content.
  • Manage and identify internal and external resources to develop necessary content to meet all training needs.
  • Provide leadership, guidance, and direction to team including compliance with corporate and PhrmaCode policies.
  • Work closely with National Sales Director and Operations staff to coordinate and execute all sales training programs.
    • Multi-phase new hire training programs
    • Customer engagement training
    • Professional development initiatives
  • Manage current regional field trainers (RFT) to ensure new Sales Representatives are properly trained.
  • Lead development of workshops at key national sales meeting to ensure critical resources and messages are implemented.
  • Manage budget as well as provide input into the department budget.
  • Accountable for project completions and achievement of compliance goals.

Leadership Development

  • Work in close collaboration with National Sales Directors to pull through current and develop new leadership training initiatives.
  • Manage and identify internal and external resources to develop necessary content to meet all leadership development needs.

Operational Effectiveness

  • Manage all aspects of operational effectiveness for the commercial organization including:
    • Microsoft Dynamics CRM
    • Veeva/MLR Coordination
    • Incentive compensation – development and calculation
    • Field business planning – template development and implementation
    • Fleet services
  • Work with Sales Training and Operations Coordinator to plan and manage all sales meetings.

Abilities and Attributes:

  • Ability to manage multiple projects concurrently.
  • Strong technical/analytical skills to identify and solve problems.
  • Excellent oral and written communication skills.
  • Ability to interface with all levels of management and multiple departments.
  • Track record for completing assignments on-time and on-budget.
  • Willingness to work collaboratively and experience incorporating diverse perspectives into project decision-making.
  • Proven ability to work with a high level of integrity, accuracy, and attention to detail.
  • Resourceful, tenacious, creative, enthusiastic, and results-oriented.
  • Self-motivated, assertive, and self-confident.
  • Entrepreneurial, enjoys working in a fast-paced, small-company environment.
  • Bias for action and passion for excellence.
  • Strong organizational skills.
  • Strong interpersonal and teambuilding skills.


Leadership Qualifications:

An ongoing commitment to conducting our global business according to the highest legal and ethical standards, and to continually pursue excellence in the development and delivery of all our products and services. This includes:

  • Respecting the laws and operating within the applicable regulations of the places in which we conduct business, as well as our own Company policies and procedures.
  • Being honest and treating people with respect and courtesy.
  • Constantly striving to make Vericel a great place to work, and a company respected for the quality of its people and products.
  • Acting as role models for our fellow employees by acting responsibly, fairly, and honestly in our dealings and exercising sound judgment in performing our jobs.

Basic Qualifications:

  • Bachelor’s degree, preferably in a Business or Science field
  • A minimum of 3 years of surgical or biotech sales, or 3 years of sales training experience
  • Strong analytical background
  • Proficiency in a wide range of software applications (i.e. MS word, Excel, PowerPoint, CRM systems etc.) Advanced Excel skills a must
  • Understanding of market research methods and data analysis
  • Proven ability to manage time effectively and handle multiple conflicting priorities
  • Prior experience working with KOLs and speaker bureaus
  • Experience in training and educating new hires
  • Prior field sales experience, orthopedic experience preferred


Up to 25% travel

All applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, sexual orientation, gender identity, or protected veteran status and will receive consideration for employment and will not be discriminated against on the basis of disability. Vericel Corporation is an Equal Opportunity Employer.

Vericel Corporation is VEVRAA federal contractor and desires priority referrals of protected veterans for job openings at all locations within the state.


$16.04 -0.49 (-2.96%)
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Day Low: $16.01
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4:00 PM on
June 14, 2019
Copyright West LLC. Minimum 15 minutes delayed.

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